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PCO has remained committed to the voice of its current and potential
customers. It is through this commitment that PCO has built the
foundation of its custom design and development programs. PCO insists
that any current and/or potential customer is sufficiently involved in all
applicable phases of the design and development processes. This includes
direct customer interaction with PCO’s highly technical pre sale project
engineering and business development teams. PCO remains open to
evaluating new development projects and business opportunities whether
initiated internally, by a current strategic partner, or a new potential
customer.
A great deal of care is taken in completing a thorough competitive analysis
before undertaking any new development initiative. To properly identify
competition, an analysis of product specifications, market share, target
market, competitive advantages, marketing strategy, and product pricing must
be completed. It is this stringent review & evaluation process which reduces
development costs by preventing precious resources from being spent on
projects which are ultimately not viable.
PCO’s custom development and build-to order manufacturing programs are
at the core of its business. With more than 20,000 square feet of production
space, PCO has the capacity to manufacturer your custom product on a
build-to-order basis. By leveraging the experience of its senior members and
its quality systems consulting firm (ETI Group), PCO focuses on the
continued improvement of its manufacturing processes in accordance with its
total quality management system (based on ISO 9001:2000).
As part of the product creation process, PCO leverages its experience
throughout the platform selection and beta testing phases. Through the
careful selection of strategic component manufacturing partners, PCO
creates value for its customers by utilizing platforms which perfectly
balance performance and value without compromising total quality.
Additionally, PCO a offers a variety of product specific support
services which largely represent its commitment to the voice of its
customers. PCO provides advance replacement warranty programs to
purchasers of its digital video recording product. On-site warranties with
guaranteed response and turn around times are also available to partners
purchasing PCO’s mission critical servers.
PCO also makes available a turn key technical support system in which
select customers may leverage its telephony based technical support
infrastructure. This system enables select strategic partners to provide
their customers with the highest quality support services without the
expense of utilizing its own support engineers. Additional IT services such
as support page creation, maintenance, and hosting are typically bundled
with PCO’s turn key technical support system.
Our experienced team of business development managers and technical
architects can help you determine if a strategic partnership with PCO is
a viable solution for you. Email us at
businessdevelopment@pco-inc.com for
additional information.
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